Buying source code is different from buying a SaaS subscription, so the refund policy is different too. The short version: you have 14 days from purchase to ask for a refund, no questions asked, as long as your watermarked copy hasn't been published anywhere public.
Each codebase you buy is watermarked with a unique LICENSE.txt carrying your identity. If we refund you, the license terminates and any continued use becomes infringement. We can detect this if you've published your watermarked copy to a public repo, a torrent, a code-sharing site, or anywhere else searchable.
For that reason: if your watermarked copy has been published publicly, we cannot grant a refund. This isn't petty — it's the only mechanism stopping someone from "buy → publish → refund → keep using" abuse, which would make the whole NoSubz model unsustainable.
In practice, this affects almost nobody. Buyers who want a refund haven't typically pushed their copy anywhere public. If you have a concern, email us before pushing anything — we'll talk it through.
Outside the 14-day window, refunds are at our discretion. We'll consider them case-by-case — for example, if a documented bug actually prevented you from using the product within the first 30 days and we couldn't fix it, that's a refund. If you bought, deployed, used it for six months, then changed your mind — that's not.
We don't do partial refunds. We don't do credits. The license is one-time, the refund decision is one-time.